Delivery and Returns
We deliver worldwide. Please note that custom charges may occur for any delivery outside of the European Union. In that case, the charges for custom clearance are payable by the customer. Orders going to Mainland France and Corse made before 12pm (GMT+1) will be shipped the same day, otherwise packages will be shipped the following business day. This is an indicative time frame, valid outside of exceptional periods such as during our sales.
Indicative cost and time of delivery
- Mondial Relay : €2.90 delivery within 4-7 business days
- Colissimo: €5.90 delivery within 2-3 business days
- Chronopost: €9.90 delivery within 1 business day
- Postal services: €3.99 delivery within 15 business days in average.
Outside European Union:
- Postal services: €6.99 delivered within 15 business days in average.
Once the carrier takes charge of your parcel, your shipment tracking number will be communicated by e-mail. Please check your spam or junk folder in your mailbox if you have received nothing within one business day of placing your order.
If you choose Mondial Relay for your delivery, you have 14 days to withdraw your parcel as soon as it is available for pick-up at your nearest service point. After this time period, the parcel will be returned to us automatically.
In accordance with the Code of Consumption, you have the legal right to cancel and return your Pixter products within 14 days of receipt.
It is also possible to ask for a return in case of an incident on one of our products, when covered by its warranty.
For more details on the cancelation period and our products warranty, you can refer to the General Terms and Conditions here: General Terms and Conditions
If a problem occurs with your order and if you want to return all or part of the products received, here is the process to follow:
For a claim concerning a purchase from one of our supplier, please refer directly to their customer support.